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OpenScape Office is a user-friendly unified communications solution that offers integrated voice and conference services, voice mail, messaging, mobility, a Multimedia Contact Centre and presence status functionality, delivering cutting-edge UC capabilities to the small and medium size business user in the most comprehensive, easy-to-use and flexible way. OpenScape Office has real benefits over traditional telephone systems, as follows:
Get more done
- See all of your emails, calls and faxes in one place along with other vital business information (access everything from within Microsoft Outlook!)
- See which team members are available and the best way to contact them via presence
- Initiate a conference call with a couple of clicks of a mouse
- Call and message screening, along with call routing settings, let you focus on the task at hand without missing key calls
Improve customer service
- Call routing ensures the best available person takes each incoming call
- Incoming calls are accompanied by relevant client information appears on the computer screen
- Leverage social media integration to extend your communications reach and stay close to key customers
- One-number reachability limits phone tag
Save money
- Built-in, in-house conference calling can reduce external costs by up to 90%
- SIP-based (Internet-based) lines can reduce trunk charges from 20 to 30%
- Supports a multiple types of mobile workers reducing the need for travel or additional office space
Detailed feature list:
Drag & Drop Conferencing
Get conference calls up and running in just a few easy mouse clicks
Live Call Recording
Capture all the details of important calls without the distraction of taking notes
Integrated Presence
Stay on top of team availability and how they can best be contacted
Visible Voicemail
Scan, sort, and play back all voicemails in MS Outlook
Fax Mailbox
Read incoming faxes in MS Outlook and send faxes as easily as printing a document
Call Journal
Keeping track of customer communications is simplified by being able to view and sort the call history
Directory Access
Search through Exchange or LDAP directories to find and contact colleagues with ease
Instant Messaging
Communicate with colleagues in real-time when email isn’t fast enough or the phone is busy
Favourites List
Keep the contact and presence information of key colleagues handy, and reach them in just a click
Call Pop-ups
See calls on the PC as they come in, then answer or forward them with a simple mouse-click
What Equipment is Needed?
With the OpenScape Office from Siemens, small to medium-sized businesses can get more done each day, improve Siemens Enterprise Communications offers a full range of next-generation devices and clients to complete the user’s UC experience. Designed with ease-of-use in mind, they all offer intuitive interfaces, high-quality voice, an industry-leading feature set and seamless interoperability that provide users with consistently excellent communications from anywhere and any device. There’s a phone to suit the needs of any worker; from entry level to executive-level desk phones, cordless phones, mobile /smart-phone clients, and a soft client that adds phone capabilities to laptop computers for workers on the go.
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