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Software support
ISL can provide fast and reliable Software support services for IT Managers.
We provide a dedicated telephone help desk service to give you immediate access to an IT professional to enable a quick diagnosis and software fix or to escalate for an onsite engineer call out. As we document the set up of every network system we support our IT professionals can respond quickly to a software problem. This detailed knowledge also means we can provide full-time support in the event of illness or holiday cover.
We offer installation, setup, configuring and troubleshooting Software support services for operating systems and applications. Our supported software solutions include:
- Windows 2008, 2003, 2000, NT servers – Microsoft
- Office 2007, 2003, XP, 2000 – Microsoft
- Windows Vista, XP, 2000, NT workstations - Microsoft
- Exchange 2007, 2003, 2000, 5.5 – Microsoft
- SharePoint and Office System implementations - Microsoft
- Small Business Server 2008, 2003, 2000 - Microsoft
- SQL Server 2008, 2005, 2000 – Microsoft
- Internet Security Accelerator (ISA) 2006, 2004, 2000 - Microsoft
- Thin client computing – Microsoft, Citrix
- Virtualization and server consolidation – Microsoft, VMware
- Virus, spam, and spyware removal and prevention – Sophos, Symantec, Websense, GFI
- Web access management and content filtering - Websense
- Data storage, backup and restore solutions – Veritas/Symantec, Arcserve, Cisco, Double-take
- High Availability and Disaster Recovery Planning – Veritas/Symantec, Cisco, Double-take
- Remote access and mobile workforce solutions – Microsoft, Citrix, Cisco
- Active Directory Services - Microsoft
- Automated workstation and application deployment - Microsoft
- Microsoft Business Productivity Online Services
Our Software support services are fast and reliable with the following service options:
Optional call to fix response times:
- 4 Hour Call-to-Fix
- 8 Hour Call-to-Fix
- Other options available on request
Hours of Cover Options:
- 8.30 to 17.30 Monday to Friday (excluding public and bank holidays)
- Other options available on request
Our team of qualified and accredited engineers can provide a restore service and data restore service for your software systems so work can resume as quickly as possible.
For more information about our IT Manager Software support services – please contact ISL now!
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